Professional Tech Support: Safeguarding Your Printing Experience

In the printer consumables industry, high-quality products are the foundation, while professional technical services are the key to ensuring customers' long-term stable use. As a one-stop printer consumables enterprise integrating industry and trade, SC Company is not only committed to providing high-quality printer consumables for customers at home and abroad, but also has built a professional technical service system covering the entire process of pre-sales, in-sales and after-sales. Especially in the field of after-sales technical maintenance, it has won consistent recognition from domestic and foreign customers with exquisite technology and efficient response.​

Pre-sales: Professional Consultation for Accurate Demand Matching​

In the early stage of customers' product selection, the technical team of SC Company has been deeply involved. Our technical staff do not simply recommend products, but will gain a detailed understanding of customers' printer models, usage scenarios, printing volume and special needs. Combining years of industry experience, they accurately match the most suitable consumables for customers. Whether it is daily office printing, industrial mass production printing or special material printing needs, the technical team can provide professional selection suggestions, avoiding subsequent faults caused by mismatching between consumables and equipment from the source, and reducing the use cost and risk for customers.​

In-sales: Full-process Guidance to Ensure Smooth Commissioning​

After product delivery, the in-sales technical service link is also meticulous. For domestic customers, we will arrange technical personnel to provide on-site consumables installation guidance according to customers' needs, ensuring that customers master the correct installation methods and precautions. For foreign customers, the technical team provides remote assistance for installation and commissioning through video calls, graphic tutorials and other methods, and answers customers' questions encountered during the installation process in real time. In addition, the technical staff will also popularize the basic knowledge of daily maintenance of consumables to customers, helping them extend the service life of consumables and improve printing efficiency, so that customers can feel professional and considerate services at the product commissioning stage.​

After-sales: Professional Maintenance for Efficient Problem-solving​

After-sales technical service is the core embodiment of SC Company's technical strength and the key to winning customers' trust. For domestic customers, we have established an on-site maintenance service network covering major cities across the country, with a team of experienced and skilled after-sales engineers. When customers encounter printer malfunctions or consumables usage problems, they only need to submit maintenance requests through the company's official website, customer service hotline or WeChat official account. We will respond within 24 hours.

All after-sales engineers have undergone strict professional training and assessment. They are not only familiar with the maintenance technology of various mainstream printer brands and models, but also have a thorough understanding of the characteristics of the consumables independently developed and produced by the company. They can quickly and accurately identify the cause of faults and solve problems efficiently. During the maintenance process, the engineers will explain the cause of the fault and preventive measures to the customers in detail, and provide professional usage suggestions, so that customers can not only solve the current problem, but also master daily maintenance skills. At the same time, we also provide maintenance warranty services for customers. If the repaired equipment has the same problem within the warranty period, customers can enjoy free re-maintenance, fully protecting customers' rights and interests.​

For foreign customers, considering geographical restrictions, we have built a professional remote technical guidance service system. When customers encounter problems, they can connect with the company's technical team via email, video conference and other methods. The technical staff will guide customers to troubleshoot and solve problems step by step through remote desktop assistance, high-definition video demonstration and other ways.

From accurate pre-sales consultation to meticulous in-sales guidance, and then to professional after-sales maintenance and remote support, SC Company always takes customer needs as the core. Relying on the professional technical service team and perfect service system, it provides comprehensive printing solution support for customers at home and abroad. In the future, we will continue to increase investment in technology research and development and services, continuously improve the level of technical services, create greater value for customers, and help customers achieve efficient production and convenient office work.​