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Guangzhou Xinshengchu Office Equipment Co., Ltd.
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customer guidance service-0

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Customer Guidance Service

Customer Guidance Service
  • Intelligent Product Selection Tool: To help customers quickly and accurately select suitable printer consumable products, we have developed an intelligent product selection tool. Based on advanced algorithms and big data analysis, customers only need to enter basic information such as enterprise scale, monthly print volume, and printer model, and the system can automatically recommend the most suitable products. Whether it's a small office team looking for cost - effective consumables or a large enterprise pursuing stable and efficient printing solutions, the intelligent product selection tool can provide accurate product recommendations, saving customers' time and energy.
  • Development of Online "Toner Selection Assistant": Considering the importance of toner in printer consumables and the confusion customers may face when choosing toner, we have specifically developed an online "Toner Selection Assistant". Customers can use this tool to learn detailed information about the characteristics, application scenarios, and differences in printing quality of different brands and models of toner. At the same time, the "Toner Selection Assistant" can also recommend the most suitable toner products according to the printer model and daily printing requirements entered by the customer, making toner selection easy and simple.
  • Knowledge Base Construction: We are committed to providing customers with rich and professional printing knowledge resources and constantly building a knowledge base. We release professional documents such as "Toner Purchase Guide" and "Print Volume Matching Plan", in - depth analyzing key points of toner purchase, consumable configuration strategies under different print volumes, and other contents. These documents are embedded in the "Order Process" page, facilitating customers to consult at any time during the ordering process, helping customers make more informed purchasing decisions, and at the same time enhancing customers' understanding of relevant knowledge about printer consumables.
  • Exclusive Consultant Service: For large customers, we provide one - to - one exclusive consultation services. Our professional consultants will deeply understand the business models, characteristics of printing needs, and cost - control objectives of large customers, and customize long - term consumable management plans for them. From formulating a reasonable procurement cycle for consumables, adjusting consumable reserve strategies according to the peak and off - peak seasons of business, to providing suggestions for improving the efficiency of consumable use, the exclusive consultants will escort the printing consumable management of large customers throughout the process, helping large customers optimize office costs and improve printing efficiency.
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